Customer support

A question shouldn’t delay the transaction

Our UK-based, friendly support team can see every case history, understand what's happened and help you resolve any issue quickly. 

Coadjute’s customer support team: a group photo of the team in the office, a colleague smiling as she helps someone at her laptop, and another smiling at his screen, with a chat bubble icon.

Expert support that keeps things moving

From straightforward questions to complex AML cases, our UK-based specialists understand property, know the regulations and are here to support both your team and your customers. 

  • We understand every case

    When you ask for help about a specific check or property, our support team can see the context straight away.

    No re-explaining the situation from the start.

  • Always know your request status

    Every support request shows whether it’s with our team, waiting on you or resolved.

    Your team only acts when it actually needs to.

  • Issues that don’t get lost

    If a problem comes back, you can reopen or escalate it with the full history attached.

    Nothing drops through the cracks.

  • Case-linked conversations and files

    Messages and files stay with the case they relate to.

    Full context is preserved between your team and ours.

  • A prompt first reply

    We measure how quickly our support team first replies to every request.

    So you know when to expect a response.

  • Honest resolution times

    Support times account for when we’re waiting on a customer, while still showing the full time taken.

    A fair, transparent view of how issues are handled.

KEEPING THE SALE MOVING

Friday evening, exchange day and the weekend

Our hours

Monday to Friday, 9–5

Our support team works Monday to Friday, 9–5. A check or a question submitted on Friday evening is picked up at 9am on Monday.

Your customers

Any time, guided by Clara

Customers can complete their check at any time, and Clara guides them 24/7, so a weekend buyer isn’t blocked by our hours. 

Exchange day

Before 3pm, same day

Exchange-day issues raised before 3pm are handled the same day.

Loved by buyers and sellers across the UK

From completing their checks to getting help when they need it, buyers and sellers appreciate how simple and straightforward Coadjute makes the process. But don't just take our word for it. See what our customers have to say.

  • The level of service here is unbelievable and I would never wish to move elsewhere having experienced various different providers. The system is simple and easy to use and the staff are amazing. Melek in particular is outstanding, she is personable, helpful and finds solutions to difficult problems – to be honest I have run out of superlatives for her. I wholeheartedly recommend Melek and Coadjute – well done – a breath of fresh air to a difficult part of our industry. Well done 👏💕

    Helen C - Buyer / Seller

  • Being absolutely useless when it comes to technology I had enormous support from customer services with the checks and paperwork needed in buying a house. Emails and telephone calls were responded to quickly, very patient. I would highly recommend.

    Joanne Q - Buyer/ Seller

  • All good. Clear instructions on what to do. Didn’t take very long at all, even though I struggle with most things online. A good experience.

    James W - Buyer / Seller

Some of our clients

Discover how Coadjute puts you and your customers in expert hands

book a call today