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Consumer Support Team 

Technology backed by people who know compliance 

Coadjute’s UK based Consumer Support Team works alongside the platform to ensure AML is completed accurately, efficiently and with care.

They support buyers and sellers directly through the compliance journey, reducing drop-off, resolving issues early, and ensuring complex cases are handled properly.

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whitegates
HaymanJoyce
Morris_Marhsall
Ellis_co
Breckon_Breckon
CR_Cook
Belvoir
Hunters
Thenorfolkagents
Seymours
Rettie
Martin_co
whitegates
HaymanJoyce
Morris_Marhsall
Ellis_co
Breckon_Breckon
CR_Cook
Belvoir
Hunters
Thenorfolkagents
Seymours
Rettie
Martin_co

Support within the workflow

Support is delivered within the platform, not around it. Issues are identified and resolved in context, exceptions are flagged and managed early, and agents retain full visibility without needing to intervene. Every action taken is recorded as part of the compliance record, ensuring a clear and auditable history of the case.

expert judgement at every step

Handling complexity with confidence

Not all cases are straightforward. Coadjute’s UK-based compliance specialists manage complex and higher-risk property AML scenarios, including identity and document validation, Source of Funds and Wealth assessment, and Enhanced Due Diligence with clear escalation.

The team supports sensitive cases such as gifted deposits, trusts, overseas clients and unusual funding sources, progressing every transaction with confidence and care.

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Supporting consumers, protecting your business

Certified

Completing AML checks correctly first time

Support for less digital customers

 

Document capture and clarification

Source of Funds queries and follow-ups

 

Managing delays caused by incomplete or incorrect submissions

A better experience for everyone

 

  • For consumers it’s clarity, reassurance and faster completion.
  • For agents, this means less chasing, fewer interruptions, reduced compliance admin.
  • Compliance teams gain consistent handling and documented evidence.

For all users, every interaction is designed to be helpful, proportionate and fully auditable.

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Moving forward has never been easier

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