Digitally Excluded

Providing different customers with the right support

Not everyone has a mobile phone or PC, and some people just need a little extra help completing their AML checks.  Coadjute is designed for them too.

Whether your customer prefers paper to digital, doesn't have access to technology or just needs someone to assist them, our alternative processes, including Agent Assisted, ensure that everyone can use Coadjute, whatever their needs or preferences.

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Making AML checks accessible to everyone

Technology should make checks easier, not create barriers. We give your customers different ways to complete their checks, with expert support when they need it.
Paper versions of Coadjute’s seller and buyer anti-money laundering check forms, for customers who’d rather not complete their checks online.

Practical support for every customer's needs

  • Agent Assisted checks

    If a customer struggles with the digital journey, your team can help them complete it while our specialists handle the compliance review.

    A helping hand when technology gets in the way.

  • Pick up where they left off

    If a customer gets stuck partway through, your team can step in and help complete their journey.

    No starting again. No unnecessary delays.

  • Paper-based checks

    For customers who prefer not to use technology, we provide paper forms for identity and supporting information.

    A way forward for customers who prefer offline.

  • Different support for joint buyers

    One buyer might complete everything online while another needs assistance. Each can follow the route that works for them.

    Flexible checks for everyone involved.

  • Every check properly recorded

    Whether completed digitally or with assistance, customer responses, documents and supporting evidence stay together.

    A complete record, however the check is completed.

  • Real people ready to help

    Our UK-based specialists understand property transactions and can help your team and customers when questions arise.

    Expert support, without starting from scratch.

Discover how our flexible AML checks and expert support keep your transactions moving

Speak to an expert